Help Center

We accept Paypal and all major Debit and credit cards. You can also spread the cost monthly (please see below). We also accept Cash On Delivery. All the options can be chosen on payment page of checkout 

We stock all of our wardrobes and we will deliver it to you in under 10 working days (you can ask for delivery at later day). It may take little longer if you choose assembly service or live in remote area. If you live in and around London and Leeds, where we have our warehouses, we could deliver in under 5 days, given the right circumstances. You can ask for time estimate before ordering. 

The only customisation you can do is exclude the shelves (except the top row) and replace them with rails, to expand the hanging capacity. Please note on some occasions new holes need to be drilled for rails, hence we would suggest assembly service in this scenario. One additional rail is free of charge, any additional are £6/rail. Please leave a note in comment box when ordering the amount of extra rails needed. Extra charge, if applicable, will be payable cash upon delivery.

We advice to. Assembling wardrobe, the biggest piece of furniture in the bedroom, may prove a little tricky at times. Some of the wardrobes have only picture manual, hence if you are not familiar with assembly it may prove difficult. Also, along the way, some common issues may arise, like uneven floor/wall, which our teams already know how to deal with (excluding extreme circumstances). So you would have your wardrobe assembled by professionals and all issues that may arise will be addressed on the spot. Also we will take all the packaging away. Our assembly prices are the lowest, so why not?

We can send you out the rail by post (£10 for rail + postage). We can come assemble the wardrobe next time we are in the area, £20 secondary callout charge will apply (on top of assembly service charge). 

It takes between 2 and 3 hours for our professional team to assemble it, depending on size of wardrobe and available space in the room

Please make as much space as possible in the room before the arrival of our team. Some of the wardrobes need to be built flat on the floor, but as standard minimum clearance needed is: wardrobe height +15cm, wardrobe width +30cm, wardrobe depth +100cm. in some cases, wardrobes need less clearance, but please contact us beforehand with the wardrobe name

Given the item is in stock (which is 95% of the case) we will deliver it in under 10 working days. 

Please give us a call at 02080904037 or email to info@instrument.london with item name and your exact location and we will see if we can help you out

You have 14 days from delivery of your flatpack furniture and 48 hours if we assembled it for you to report any issues.

We don’t offer this service as standard. But we have delivered a lot of orders next day as it suited our planning. It is always worth asking us! 

We will keep paid orders up to 6 weeks in advance. If you want the items in 2-3 months, we will kindly ask you to come back a little later. 

1 year limited warranty applies to defects in material and workmanship 

If you choose Paypal credit - minimum order value is £150 ( 4 months 0% APR, then 17.9% APR (variable) 

If you choose Duologi - minimum order value has to be £400 ( you can choose to repay within 3 - 12 months with 0% APR). Please note - it is the order value in cart not single items to be over £400.

To apply for financing, you must meet the following criteria:

- Be 18 or over

- A resident in the UK for 3 years

- You must have a UK bank account that can accept direct debits

- Delivery must be to the address that you put on the finance application

- Your order must be delivered to your bank account's billing address

Top Tips’ for DUOLOGI finance applications:

Ensure all details are provided in full as they appear on your driving licenses / passport

Give at least 3 years address history, or applications won’t be accepted

Don’t abbreviate names / details or give bogus emails - you need to give the most relevant details to you as a person

Ensure that the information you provide is your own and not for someone else – if they suspect fraud applications won’t be approved

When you have made your application, they will securely process your application and ensure that you meet the correct credit rating criteria for financing.

1. Add your products to your basket. Remember your basket value must be at least £400 for Duilogi finance option to apply.

2. On the page where you enter in your delivery information and email address, input any applicable discount code.

3. Duologi: When you get to the checkout's payment page, please select 'Apply for finance'. You can set deposit value if you wish and this step also. 

Paypal Credit: When you get to the checkout, please select Paypal and then once logged in - select Paypal Credit. 

4. Enter your details in the application form.

5. You will normally get a decision from Duologi instantly. In case your application doesn’t get approved instantly don’t panic - follow these steps and call us directly to get an update on why your application has been disapproved.

6. Complete the e-signature.

7. You will receive an order confirmation from us

Top Tips’ for DUOLOGI finance applications:

Ensure all details are provided in full as they appear on your driving licenses / passport

Give at least 3 years address history, or applications won’t be accepted

Don’t abbreviate names / details or give bogus emails - you need to give the most relevant details to you as a person

Ensure that the information you provide is your own and not for someone else – if they suspect fraud applications won’t be approved

Please note: we can only deliver to the address used in the finance application.

No. But you can leave deposit if you wish of up to 75% of order value 

Yes, of course you can. Simply enter your discount code when you check out and it will be applied.

In circumstances where credit applications are declined it could be due to a limit credit history, a poor credit rating or you have made an error on your application. Please ensure that you have met the criteria and check your application before submitting it. If you are in any doubt of your credit rating please consult a credit reference agency.

Please note, all checks and applications are processed securely by Duologi or Paypal, with Instrument Ltd acting solely as an intermediary.